What is the Friends and Family Test?
The NHS Friends and Family Test (FFT) was introduced in 2014 to help service providers and commissioners understand whether their patients are happy with the service provided, or where improvements are needed. It is a quick and anonymous way to give your views after receiving care or treatment across the NHS.
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NHS Friends and Family
We hope that we can resolve most problems easily and quickly, often at the time they arise and with the person concerned. However, if you do wish to make a formal complaint, please do so as soon as possible after the event – ideally within a few days. This will enable us to establish more easily what has happened.
If that is not possible, your complaint should be submitted within 12 months of the incident that caused the problem; or within 12 months of discovering that you have a problem.
You should address your complaint in writing to the Practice or Service Manager. They will make sure that we deal with your concerns promptly and in the correct way, in accordance with the NHS and our own complaints procedures.
Please send your complaint to the GP Practice or Service Manager by post, in person or via email.
Donna - Practice Manager
We will acknowledge your complaint within three working days and we aim to have fully investigated and replied within forty working days of when your complaint was received.